shift of the ages FAQ

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Welcome to the Shift of the Ages Frequently Asked Questions-FAQ!

We value your support of the Shift of the Ages film project and we strive to answer all inquiries within 48 hours, most within 24 hours. However, nearly all of the questions we receive are addressed in the FAQ below. After reading the FAQ you will be given the opportunity to contact us.

If your question is of a technical nature and it is not answered by our Technical/Screening FAQ, please provide us with the following details so that our technical team can answer your question as quickly and as precisely as possible:

- What is the make and model of your computer?
- What operating system are you running? Operating System, Version, Build?
- What browser are you using? Version? Build?
- Do you have any extensions or add-ons installed on your browser?
- Does you have cookies enabled?
- What are your security settings?
- Are trying to access this from a company domain or on a company computer?

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TECHNICAL/SCREENING FREQUENTLY ASKED QUESTIONS

How can I access the movie online?

You must create a profile or log in to view the movie online

I can’t log in. What do I do?

Your log in is unique to you and it is attached to the email you originally signed up with. There is so much data exchange occurring at all times on our computers so sometimes it is necessary to clear our cookies. If you don’t know how to clear your cookies, please click here for more details.

Why doesn’t the video play at all?

Please also check System Requirements at the bottom of the FAQ for more information.

Pop-ups must be enabled in order to view the movie stream. If nothing happens when you click on your selected resolution, please confirm that pop-ups are enabled for your browser. If you use an add-on toolbar such as the Yahoo toolbar, please confirm those pop-up settings as well.

If your computer meets these requirements, there may have been a problem with the browser. Please close all instances of your Web browser (all browser windows currently open), and then relaunch your Web browser, and access the video again. If this does not resolve the problem, please reboot your computer, and with no other software running, launch your Web browser and access the video. If this still does not resolve your problem please contact us.

Why is the video pausing (buffering)? This is the twirling white circle that may appear on the screen.

Buffering can occur for the following reasons:
• The connection speed you chose (Highest, High, Medium, Low, Lowest) is faster than your actual internet connection
• You have other programs accessing the internet
• You have a wireless connection that is slowing the data rate
• Your connection is being slowed during a peak internet usage time

From the video simply…
1. Press ESC.
2. Close any other programs accessing the internet.
3. Select a lower connection speed.
4. Continue viewing the video

Why can’t I hear anything?

First check that your speakers are connected, turned on and the volume is up. Next check your headset, if you have one plugged into your computer. If you still don’t hear anything then you may not have a soundcard in your computer.

My browser quits unexpectedly when launching the video.

Please restart all instances of your browser and try again. If that does not resolve the issue, you may need to update your internet browser. Click on the name of your internet browser below to download the latest updates.

Browsers:

Internet Explorer
Mozilla Firefox
Chrome
Opera
• Safari
– Click on the Apple symbol on the top left hand corner of the screen, and select “About This Mac”. Click on the “Software Update” button.
If the video still doesn’t play, please review System Requirements.

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When I watch the movie, I get the message “Failed content check” (PC) or “Unable to play video from this location” (Mac)

The video player communicates with a server via http, and authenticates your playback. For this reason, all communication from the Web browser must be permitted. Blocking any of this traffic (i.e. with a personal firewall) will cause the video to stop playing.

Will my screensaver interfere with the playback of the movie?

To ensure the best quality playback of the movie, please make sure that you disable your screensaver before starting the movie. If your screensaver activates while you are watching the movie, unexpected problems can occur. If your screensaver does activate, you will need to close all instances of Internet Explorer and then restart your Web browser to continue watching the movie.

What is my connection speed?

Your connection speed is determined by your Internet Service Provider (ISP). Your connection speed may be affected by a slow wireless connection, other programs accessing the internet, or overall peak internet usage.

How do I determine my connection speed?

To check the quality of your Broadband Internet connection, please visit Pingtest .

What are the Highest, High, Medium, Low and Lowest buttons for?

These buttons allow you to select the video quality based on your internet connection speed. When you select the correct speed, you will be able to view the trailer/video without any buffering (pausing).

• HD – approx 1200kbps and is suitable for 2000+ (download) DSL or DOCSIS cable modem connection to the internet.
• High – approx 740kbps and is suitable for 1500k+ (download) DSL or DOCSIS cable modem connection to the Internet.
• Medium – approx 440kbps and is suitable for a 512k (download) DSL connection to the Internet.
• Low – approx 220kbps and is suitable for a 256k (download) DSL connection to the Internet.

What happens if my internet cap is exceeded?

Check your ISP contract. You may be charged excess data fees, or your internet connection may slow down. PLEASE NOTE – At any point in the video, you can press ESC, select a different speed and continue watching.

Why can’t I watch a feature length video on my dialup or ISDN connection?

Dialup and ISDN connections aren’t fast enough or reliable enough to handle a feature length video.

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What do each of the playback controls do?

• Pause – This will pause the movie; pressing the SPACE BAR at any time will also pause the movie.
• Play – This will resume playing the movie after it has been paused. Pressing the SPACE BAR a second time will also play the move.
• Skip Back – This will rewind the movie as far as the RAM buffer is able to in 10-12 second increments. You cannot rewind beyond your starting point in the movie (important for movies where someone has elected to continue viewing the movie later).
• Skip Forward – This will fast forward the movie as far as the RAM buffer is able to in 10-12 second increments. You can not fast forward beyond the end of the buffer without permitting additional parts of the video to be downloaded. Please be aware that if you fast forward to the end of the RAM buffer, you will only be able to rewind to the beginning of the RAM buffer.
• Exit – This will exit the movie and take you to the “What would you like to do?” screen. Pressing ESC at any time will also exit the movie.

How do I pause the video?

Both Mac and PC users may press the SPACE BAR to pause and press the SPACE BAR again to resume play.

How do I stop the video?

Users may press the SPACE BAR to pause or press ESC to leave the video.

Can I skip to chapters?

No.

How big are the video files?

• HD (1200 kbps) = 9MB per minute.
• High (740 kbps) = 5.5MB per minute.
• Medium (440 kbps) = 3.3MB per minute.
• Low (220 kbps) = 1.65MB per minute.

Do the video files get stored on my computer?

The video files do not get stored on your computer. They are progressively downloaded in RAM memory and progressively discarded.

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SYSTEM REQUIREMENTS

PC System Requirements

(Minimum requirements for each)
• 128MB RAM
• Pentium II 266MHz
• Microsoft Windows 98
• Internet Explorer 5

PC Hardware Requirements::
• 128MB RAM
• Pentium II or better CPU 266MHz or better CPU clock speed
• Accelerated Graphics card, with at least 2MB of memory
(This is for “high” bit rate video, lower rates require less CPU frequency)

PC Software Requirements:
Operating System: Microsoft Windows 98, ME, NT, 2000, XP, Vista
Browsers:
• Internet Explorer 5 or better
• Mozilla 1.0 or better
• Firefox 1.0 or better
• Opera 7.0 or better
(May work in other browsers, however these are untested)
Browser Extensions:
An Active X enabled browser, or Sun Java 1.3.0 (or better), or Microsoft Java

Macintosh System Requirements
• 192MB RAM
• G3 350MHz
• OS X Version 10.2.7
• Safari Version 1.2.4
Mac Hardware Requirements:
• 192MB RAM
• G3 or better CPU
• 350MHz or better CPU clock speed
• Accelerated Graphics card, with at least 10MB of memory

Mac Software Requirements:
Operating System: OSX version 10.2.7 or better (with all current patches)
Browsers:
• Safari version 1.2.4 or better (fully patched)
• Mozilla and IE are not always supported, as they lack javascript to java connectors.

Browser Extensions:
Any Sun Java except un-patched 10.3.9.

How do I determine if my system fulfills the requirements?

PC Compatible

Click “Start” then “Run” then type “dxdiag” and hit enter. You may be prompted with a Microsoft WHQL prompt, select an option, and you’ll be given a report that includes the Windows version, Service Pack Level, Processor speed and system RAM.
To determine the amount of RAM on your video card, click the “Display” Tab reports information on the video card installed on your system. If your system is displaying jerky or “stuttery” video and it comfortably fulfils the minimum hardware requirements, we recommend rebooting the machine if it has been operating for an extended period of time, or if many applications have been used since it was last rebooted.

Apple Macintosh

Click on the Apple symbol on the top left hand corner of the screen, and select “About This Mac”. This will provide information about the amount of system RAM, the CPU type and speed of CPU. To obtain information about the graphics memory available on the computer, Click on the “More information” button, and select the “PCI/AGP cards” in the left hand list box. The amount of VRAM (Video RAM) is reported in the bottom right hand window pane.

Linux
Not Supported.

How do I know what software version I am using?

PC Compatible Operating System

• Click “Start” then “Settings” then “Control Panel” and then double click “System”. This will report the operating system and service pack level.

Apple Macintosh Operating System

• Click on the Apple symbol on the top left hand corner of the screen, and select “About This Mac”. This will report the operating system version.

Linux Operating System (still in testing)
• Start up a terminal session and type “dmesg | head”. The first couple of lines will report the linux kernal version number and operating system details.

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GENERAL FAQ

How do I watch the film?

At this time, the film is only available for online streaming. Please visit our site often for updates. Details on other ways to view the film will be posted as they come available.

How do I host a screening?

To bring the Shift of the Ages to your local theater, campus, base or community event location, you can stream the film at no charge until January 15th 2013. After that, screening hosts will contribute a modest screening fee. It is up to you whether you would like to charge admission to attendees or not. The fee that you are charged will be treated as a donation and anything you raise over and above that will be distributed at your discretion, either to this film project or another organization of your choice. For any other questions regarding screenings, please feel free to contact us directly info (at) shiftoftheages (dot) com for more specific inquiries and to provide us with the details on your screening.

How do I acquire a Shift of the Ages DVD?

The process begins with our global online release, which is the first step in the Shift of the Ages release. The next step is to get the film into theaters, festivals and community screenings. After that, we will have DVDs and as updates are available, we will be notifying our global audience via our website and social media.

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DONATIONS

How do I donate to the Shift of the Ages film project?

Thank you for your support! Please visit our donate page.

Is there a minimum donation amount?

There is not a minimum donation amount. We are grateful for donations in any amount.

Paypal does not recognize my email address. How can I donate?

By clicking on the donate button you will be taken to a secure payment page to use your debit/credit card or PayPal account. If you do not have a PayPal account, please click on the link on the following page that says “Don’t have a PayPal Account?” to donate with your debit or credit card as a PayPal guest.

Is my donation tax deductible?

100% of all donations are tax deductible.

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MEDIA

Who do I contact for media inquiries?

CARINA SAMMARTINO, Parallel 33 PR, carina (at) parallel33pr (dot) com, (415) 275-2074.

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TRANSLATIONS

When will the film be available in different languages?

We are only releasing the film in English at this time. If you are interested in assisting us with translations, please check back for updates often.

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VOLUNTEER

How can I volunteer for Shift of the Ages?

Please contact Rachel rachel (at) shiftoftheages (dot) com with your availability, the type of skills you would like to contribute to the project, and the best way for us to reach you. You may also wish to visit our Activate your Shift page to connect with us by hosting community screenings, posting Shift of the Ages images and by joining the conversation on social media and our blog.

What type of commitment will I be required to make as a volunteer?

We respect your time so we ask you to let us know what type of commitment you are willing to make and we expect that you will be able to fulfill that commitment and communicate with us if your schedule changes.

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THE MAYA

I was always under the impression that the Maya had perished around the time of the Spanish Conquest. Why haven’t I heard much about the Maya until now?

The Maya went into hiding after the Spanish conquest so it was commonly accepted that their civilization had perished. Like indigenous people in other cultures, the Maya have long been considered “second class” and some have not even recognized them as human beings until quite recently.

Many scholars are convinced that the Mayan Calendar ends on December 21st 2012 and they say this based on scientific calculations. Why do the Maya say this is not so?

The Maya have a different perspective of time. They do not follow the Gregorian calendar so time is not linear to them; it is cyclical. They are sophisticated mathematicians who have a different method of calculating their own calendar than Mayan scholars do and the Aj’qui (Mayan day keepers) have been keeping track of their calendars for centuries.

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If these FAQs still do not resolve your problem, please click here to contact us through our contact form.

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